FAQs

HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?

You will receive an email confirmation containing the Order Number and details of your purchase.

HOW DO I USE A DISCOUNT CODE?

To use a promotional code, please follow these steps:

  1. Choose the item you want to order and then click "Checkout" green button
  1. You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
  2. You will see a “Discount” field on the upper right most part of the page 
  1. You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.
WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?

We are a U.S based company.All orders are processed within 1-3 days. Shipping times for our items is usually 4-7 business days.

CAN I DELIVER TO ANOTHER ADDRESS, OTHER THAN MY CARD BILLING ADDRESS?

Yes, it is possible.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

Exchanges:You can always exchange your items for another item in our store for equal value. 

Returns: Instead of returning items, you can contact us for a full refund. Why? here at Positive Humanist we can about the environment, and it's sustabality. Every return leads to another carbon footprint. Just let us know what was wrong with your item, send us a photo, and we'll proudly give you your money back in full. Then, if possible, you can always donate the product to a local organization, or recycle it.